Travel Industry - Account Manager

  • Personnel Travel Consultants
  • United States
  • Jul 05, 2018
Full time Customer Service

Job Description

Positions available - Travel Industry Account Manager -  Can be a Virtual Position -

Accountable for the tactical operations and functions related to the profitability of the travel office, client retention and consolidation, service delivery for client travel program, and achievement of all company service standards.  This is a corporate travel management position.  

 Manages a team of on-site and virtual, remote, work from home travel consultants with coaching and direction from Vice President Operations

  

  • Create an environment that motivates the team to provide an outstanding customer experience for our client.
  • Provide travel consultants with development opportunities via daily learning experiences to augment the communication skills and professionalism of our team.
  • Provide Vice President with data as it relates to travel consultant productivity and performance.
  • Ensure the successful orientation of new travel consultants.
  • Effectively monitor operational workflow.
  • Responsible for employee retention, with less than 10% annual turnover.
  • Provide consistent feedback to consultant staff in one-on-one coaching / counseling sessions
  • Work with travel consultants to set mutually beneficial goals to achieve company objectives and client service goals.
  • Provide support (Sabre/Apollo) and resources to assist travel consultants.  Must be knowledgeable of international fares and ticketing.
  • Ensure quality processes and tools are incorporated into all daily activities.
  • Consistently act as role model for the team while projecting a positive and professional demeanor.
  • Handle accounting issues as it relates to the office.
  • Ensure office is properly staffed at all times.  I.E. breaks and vacations.
  • Manage time off, performance reviews and implementation of Company policies and procedures for travel consultants;  
  • Maintain professional working relationship with the clients to ensure quality service:
  • Maintain thorough understanding of competition, marketplace and industry needs to ensure that client is provided with latest information and benefits.
  • Identify vendor opportunities and communicate their possible development and benefits
  • Understand and administer the specifics of client contracts.
  • Ensure all value-added products and services are being executed and are properly documented through GEM program.
  • Report all client service issues to Vice President Operations and Vice President Account Management
  • College degree or equivalent work experience
  • Leadership and development experience
  • Understanding of financial structure and return on investment concepts.
  • 4 years industry experience preferred
  • 1-3 years B2B sales experience preferred
  • GDS-SABRE and APOLLO experience preferred
  • Ability to effectively manage multiple projects in a timely and well-organized fashion.
  • Excellent verbal and written communication skills
  • Efficient organizational skills
  • Proficient negotiating skills.
  • Evident interpersonal skills
  • Proficiency in Excel
  • Proficiency in Power Point
  • Ability to deal with stressful situation with grace and resolve
  • Ability to foster and maintain a partnership based on trust and honesty.
  • Ability to identify trends, interpret them and provide potential impacts/ solutions/ recommendations Evident interpersonal skills

GDS Required

Sabre,   Apollo  

Minimum Travel Experience Required

3-5

Manage Others?

Yes