National Account Manager / Account Manager -

  • Personnel Travel Consultants
  • United States
  • Jul 05, 2018
Full time Customer Service

Job Description

Positions available - Travel Industry  for National Account Manager / Account Manager -  Can be a Virtual Position -

Accountable for the tactical operations and functions related to the profitability of the travel office, client retention and consolidation, service delivery for client travel program, and achievement of all company service standards.  This is a corporate travel management position.  

 Manages a team of on-site and virtual, remote, work from home travel consultants with coaching and direction from Vice President Operations

  

  • Create an environment that motivates the team to provide an outstanding customer experience for our client.
  • Provide travel consultants with development opportunities via daily learning experiences to augment the communication skills and professionalism of our team.
  • Provide Vice President with data as it relates to travel consultant productivity and performance.
  • Ensure the successful orientation of new travel consultants.
  • Effectively monitor operational workflow.
  • Responsible for employee retention, with less than 10% annual turnover.
  • Provide consistent feedback to consultant staff in one-on-one coaching / counseling sessions
  • Work with travel consultants to set mutually beneficial goals to achieve company objectives and client service goals.
  • Provide support (Sabre) and resources to assist travel consultants.  Must be knowledgeable of international fares and ticketing.
  • Ensure quality processes and tools are incorporated into all daily activities.
  • Consistently act as role model for the team while projecting a positive and professional demeanor.
  • Handle accounting issues as it relates to the office.
  • Ensure office is properly staffed at all times.  I.E. breaks and vacations.
  • Manage time off, performance reviews and implementation of Company policies and procedures for travel consultants;  
  • Maintain professional working relationship with the clients to ensure quality service:
  • Maintain thorough understanding of competition, marketplace and industry needs to ensure that client is provided with latest information and benefits.
  • Identify vendor opportunities and communicate their possible development and benefits
  • Understand and administer the specifics of client contracts.
  • Ensure all value-added products and services are being executed and are properly documented through GEM program.
  • Report all client service issues to Vice President Operations and Vice President Account Management
  • A minimum of 10 Years CORPORATE TRAVEL Industry experience and at least 5 years’ experience managing high performing teams. 
  • Proven oral and written communication skills. 
  • Ability to analyze and evaluate data to identify opportunities to reduce costs and to recommend appropriate solutions.
  • Proficient in all aspects of SABRE
  • Clear understanding of the various industry fee structures available as options (transaction fee, management fee, hybrids).
  • Ability to consult with external clients in an advisory role in providing alternative solutions.
  • Problem solving skills: ability to listen, identify the root cause, offer appropriate recommendations, and determine the best resolution.
  • Ability to think strategically in order to create a vision, set direction, lead complex projects to resolution.
  • Proactively anticipate needs of client and integrate new creative ideas and technology as appropriate.
  • Ability to effectively manage multiple projects in a timely and well-organized fashion.

GDS Required

Sabre  

Minimum Travel Experience Required

5-10

Manage Others?

Yes